PLACEHOLDER - not a real officer, Grievance Officer (placeholder)
grievance@example.invalid
+91 00000 00000
Placeholder - replace before go-live
Ask for a copy of the data we hold about you, a correction, erasure or a nominee, or raise a privacy grievance - no account needed.
A quick question is best asked through support. A complaint is for when something has gone wrong and you want it put right: it gets a reference, a time limit and, if it is not settled, our Nodal Grievance Redressal Officer.
Make a complaint online - you do not need an account. We send a code to your mobile before it is filed, and you can follow it later with your reference.
Online, by email or by phone. You get a reference to follow it with.
Every complaint starts here. We aim to settle it within 15 days.
If the desk has not settled it in time, it passes to the Nodal Grievance Redressal Officer on its own - you do not have to ask.
If your complaint is not settled within 30 days, you may approach the RBI Ombudsman at cms.rbi.org.in or call 14448.
LOANZ 360 is a loan aggregation platform operated by Excelero Fintech Private Limited. We introduce you to banks and NBFCs; we are not a lender, and loans are sanctioned and disbursed by our lending partners under their own credit policy.